Privacy Policy

Last updated: 8 April 2026

TailoredQuote (“we”, “us”, “our”) is committed to protecting the privacy of our users. This policy explains what personal data we collect, why we collect it, how we use it, and your rights under UK data protection law (UK GDPR).

1. Who we are

TailoredQuote is AI-powered quoting software for UK tradespeople. Our website is tailoredquote.co.uk. For data protection enquiries, contact us at [email protected].

2. What data we collect

Account information

When you create an account, we collect:

• Full name
• Business name
• Email address
• Phone number (optional)
• Website (optional)
• Billing address (optional)
• Password (stored securely using bcrypt hashing — we cannot read your password)

Quote and document data

Quotes, mockup images, customer records, and letterhead files you upload are stored in our database and are only accessible to your account.

Analytics data

We collect anonymous usage data through our self-hosted analytics system (not Google Analytics). This includes pages visited, device type, browser, approximate location (country/city), and referral source. This data cannot identify individual users. See our Cookie Policy for details.

3. How we use your data

• To provide the service — generating quotes, storing documents, managing your account
• To send transactional emails — welcome emails, password resets (we do not send marketing emails)
• To improve the product — anonymous analytics help us understand how the software is used
• To provide support — if you contact us, we use your details to respond

4. Legal basis for processing

We process your data on the following legal bases under UK GDPR:

• Contract — processing necessary to provide the TailoredQuote service you signed up for
• Legitimate interest — anonymous analytics to improve the product
• Consent — where applicable (e.g. cookie consent)

5. Who we share data with

We do not sell, rent, or trade your personal data. We share data only with:

• Supabase (database hosting) — stores your account and document data securely
• OpenAI — processes your quote descriptions to generate AI-written scope items (no personal data is sent, only the job description text)
• Vercel (website hosting) — serves our web application
• Apple Mail / SMTP — delivers transactional emails

6. Data retention

We keep your account data for as long as your account is active. If you request account deletion, we will permanently delete all your data within 30 days. Anonymous analytics data is retained indefinitely as it cannot be linked to individuals.

7. Data security

• Passwords are hashed using bcrypt (we cannot read them)
• Session tokens expire after 8 hours
• All data is transmitted over HTTPS
• Database access is restricted through Row Level Security policies
• API keys are never stored in client-side code

8. Your rights

Under UK GDPR, you have the right to:

• Access your personal data (request a copy of what we hold)
• Correct inaccurate data (via your Account page)
• Delete your account and all associated data
• Port your data (receive it in a structured format)
• Object to processing based on legitimate interest

To exercise any of these rights, email [email protected].

9. Children

TailoredQuote is a business tool and is not intended for use by anyone under 18. We do not knowingly collect data from minors.

10. Changes to this policy

We may update this policy from time to time. Material changes will be communicated by email or a notice on the website. The “last updated” date at the top of this page reflects the most recent revision.

11. Contact

For any privacy-related questions or requests, email [email protected].